Booking Terms

Price to include electric and bedding.
Gas will be charged by the meter reading [between £15 - £30 per week depending on usage.
Dates will be marked as booked upon receipt of deposit of £200.00


STRICTLY NO SMOKING OR PETS.


BOOKING:- A booking form will be emailed to you for your completion.On receipt of the deposit the booking will be confirmed on the website.

The balance must reach us 6 weeks prior to your arrival date. If we do not receive payment in full then we will presume you no longer want to continue with the reservation and therefore the cottage will be re-let.

If the booking is made within 6 weeks of your arrival date then payment must be made in full. All monies paid are non-refundable so please ensure that you have holiday insurance to cover any cancellation made by yourselves. 

OCCUPANCY:- The cottage is offered on the understanding that no more that the maximum number of 4 people are to use it.

CLEANING AND MAINTENANCE:- We ask that our guests respect the cottage and leave it as you would wish to find it. In order that the property can be prepared for the next guests please ensure that it is cleaned and vacated by 9:30 am prompt on the morning of departure. (Cleaning materials, black refuse bags and a hoover are provided in the cottage). Please list any breakages on the gas usage sheet.

LIABILITY:- No liability is accepted in respect of loss or damage to the clients or any member of the party, their baggage, car or contents resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party.


ARRIVALS & DEPARTURE:- Arrival from 3 p.m. – Departure by 9:30 a.m.

 

Privacy Policy

Last amended 21st May 2018

Hollens Farm Cottage respects your right to privacy. In the statement to follow you will find full details of how Hollens Farm Cottage protects and secures your personal information.

 

What information do we collect?

The Hollens Farm Cottage website collates such information as the IP address (location of your computer on the internet), what pages were accessed and file downloads from the site. Monitoring of such information helps us determine the activity on the website and which pages are most commonly accessed etc. This information is used to develop and improve our services online to customers. Additionally, in the event of a breach of security this information may be used to aid detection. Please note that the Website currently does not make use of cookies.

 

What data do we collect?

Within our website there are certain areas which require you to submit personal information within a form, such as making an enquiry, these are necessary to allow us to service your requirements. This information may include name, address, email address and country of residence.

 

How is personal data secured?

We do not take credit card information so no financial transactions nor data is conducted via the web. Any personal information held is stored on a password protected  data base for a maximum of 3 years.

 

Do we share personal details?

Hollens Farm Cottage has a policy to not provide your personal data to any third parties other than dedicated customer service providers.

 

Links to third party sites

Our site does not contain links to external websites.

 

Other important information

If you wish to contact Hollens Farm Cottage to see a copy of all the personal information held about you please use the following address information to do so:

Mrs C Ridden, 6 The Fairway, Washington, Tyne and Wear NE37 1NF

 

Sharing Information

Information will be shared by you with our bank during normal banking arrangements when payments are made to us.

We do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so.

 

WIFI

We do provide free wifi connection in Hollens Farm Cottage on a standard rolling Plusnet service. It is your own responsibility to ensure you read Plusnets own Privacy Policy and it is also your responsibility to ensure that you have sufficient internet security software protection on any devices used.

Enjoy Free WiFi and Netflix during your stay at Hollens Farm Cottage

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